Help Desk Analyst
UNIVERSAL Technologies is seeking a Help Desk Analyst for a remote position based in Albany, NY, which could change to hybrid in the future. Local applicants preferred.
WHO WE ARE
UNIVERSAL Technologies, LLC is a Women-Owned (M/WBE) IT solutions and consulting company focused on delivering enterprise systems that significantly improve our clients' IT performance. We work across the IT spectrum including Development, Business/Systems/Data Analysis, Project Management, Cyber Security, Network Engineering, and High-Level System Architecture.
We take pride in placing talented professionals on mission-critical technology projects that drive public sector transformation and operational excellence.
WHAT WE OFFER
Our W2 employees can expect the following benefits:
Competitive pay
Health/Dental Insurance
Group Life Insurance
401K
HSA/FSA
Pre-Tax Transportation Program
Generous Paid Time Off/Holiday
MANDATORY SKILLS/EXPERIENCE
Bachelor’s Degree OR equivalent combination of advanced education, training, and experience will be considered
Minimum 3 years of relevant professional experience
Strong customer service skills with previous help desk experience
Experience in healthcare, Medicaid, and Long-Term Care
Proficient in Microsoft Office Suite
Exceptional written and verbal communication skills
Strong documentation, critical thinking, and analytical skills
SCOPE OF SERVICES
Assist end users with system issues via phone and email
Test system functionality to determine root causes of user-reported issues
Ensure program requirements, regulations, and policies are understood, documented, and followed across the Department and affiliated organizations
Review system usage and ensure compliance with program policies by individuals and organizations
Manage user-facing communications and review training materials for accuracy.
UNIVERSAL Technologies is an equal opportunity employer.