NG911 Subject Matter Expert
UNIVERSAL Technologies is seeking an NG911 Subject Matter Expert for an on-site role in Brooklyn, NY, active LinkedIn profiles preferred. The right candidate will provide specialized telephony, call routing, and Next Generation 9-1-1 expertise to support major Class 1/2/3 and Call Handling upgrade initiatives. This role ensures the accurate configuration, validation, and testing of NG9-1-1 telephony components, supporting system integration, interoperability, and production readiness. The SME will serve as a key technical resource throughout implementation, test execution, troubleshooting, and cutover phases.
WHO WE ARE
UNIVERSAL Technologies is a women-owned IT consulting firm specializing in delivering top-tier technology talent and innovative solutions to our clients. We are committed to fostering an environment built on integrity, collaboration, and excellence while providing opportunities for professional growth and impactful project work.
WHAT WE OFFER
At UNIVERSAL Technologies, we provide competitive compensation, comprehensive benefits options, opportunities for professional development, and the chance to support meaningful public-sector and enterprise-level technology initiatives.
MANDATORY SKILLS/EXPERIENCE
Note: Candidates who do not meet the mandatory qualifications will not be considered.
Minimum 12 years of experience in a technical and/or business application, product, platform, or methodology.
Develop and maintain call-flow diagrams, signaling validation scripts, and interoperability matrices across system sites.
Collaborate with multiple technology partners to resolve interoperability, signaling, and audio quality issues.
Support testing, troubleshooting, and cutover events involving critical voice infrastructure.
Design and validate call routing workflows per applicable NENA standards.
Configure and analyze SIP messages, SDP negotiation, and trunk performance across SBCs and gateways.
Maintain mappings between NG911 components for voice, text, and multimedia routing.
Ensure correct implementation of location-based call routing functions.
Work with network and integration engineers to ensure QoS, DSCP tagging, and failover routing.
Validate carrier connectivity for private IP trunk services.
Support call path redundancy testing and performance benchmarking across system environments.
Analyze SIP traces, CDRs, and packet captures to validate system behavior under load and during failover.
Collaborate with the Lead Test Engineer to develop test scripts and call-flow verification plans for production readiness.
Excellent communication and clear business writing skills.
Knowledge of public safety environments.
Design experience in IP voice management, auditing, and monitoring.
Knowledge of logging and recording technologies for legacy and IP PBX environments.
Ability to interact fluently with partner organizations across technical and troubleshooting engagements.
SCOPE OF SERVICES
NG911 Telephony SME Responsibilities
Manage and oversee the execution and delivery of all telephony components of the NG9-1-1 system.
Ensure policies, procedures, and best practices for telephony systems are met throughout system implementation.
Validate all telephony configurations during system implementation.
Provide test cases for SAT and SIT; identify risks related to telephony integrations.
Validate test results for all telephony components, review architectural flows, and compare with raw results to ensure expected system behavior.
UNIVERSAL Technologies is an equal opportunity employer.