Senior Business Analyst
UNIVERSAL Technologies is seeking a Senior Business Analyst with at least 10-years of experience to support the development and implementation of workflow-based software systems designed to streamline critical municipal operations including permitting, inspections, infrastructure maintenance, and asset management. This role will be essential in gathering requirements, documenting processes, and ensuring high-quality system delivery across a suite of enterprise applications. Must be prepared to work onsite in New York City from day one.
WHO WE ARE:
UNIVERSAL Technologies, LLC is a Women-Owned (M/WBE) IT solutions and consulting company focused on delivering enterprise systems that significantly improve our clients' IT performance. We work across the IT spectrum including Development, Business/Systems/Data Analysis, Project Management, Cyber Security, Network Engineering, and High-Level System Architecture.
We pride ourselves on building lasting partnerships with clients and empowering our consultants through innovative projects, support, and professional development.
WHAT WE OFFER:
Our W2 employees can expect the following benefits:
Competitive pay
Health/Dental Insurance
Group Life Insurance
401K
HSA/FSA
Pre-Tax Transportation Program
Generous Paid Time Off/Holiday Policy
MANDATORY SKILLS/EXPERIENCE:
· BA/BS Degree or equivalent in a technology-related or other relevant field
10+ years of Business Analysis experience specifying, analyzing, and documenting requirements for mission-critical web/client-server applications
Effective presentation, facilitation, and leadership skills
Knowledge of various application development tools, environments, and methodologies
Proficiency with Microsoft Office Suite
Strong verbal and written communication skills with the ability to interact across executive, management, and technical teams
Highly analytical and solution-oriented with strong problem-solving capabilities
Experience gathering requirements through multiple methods including interviews, workshops, and systems documentation
Familiarity with SDLC methodologies including Waterfall, RUP, and Agile
Experience creating functional and non-functional requirements and transforming Business Requirements into Technical Specifications
Ability to accurately estimate and manage workload to meet delivery commitments
SCOPE OF SERVICES:
The Senior Business Analyst will:
Gather, analyze, and document functional and non-functional requirements for enterprise technology projects
Use techniques such as workflow analysis, data flow modeling, and decomposition to break down business needs
Create process maps, requirements documents, business rules, user stories, use cases, wireframes, and acceptance criteria
Engage with business users and subject matter experts to validate requirements and support testing
Translate complex business issues into understandable technical requirements and documentation
Prepare thorough test plans and conduct acceptance testing in collaboration with QA teams
Identify and report defects, and ensure issues are resolved in a timely manner
Act as liaison between business, technical, and support teams to ensure shared understanding and successful delivery
Collaborate with developers to define the technical vision and ensure alignment with usability and performance needs
Support post-deployment monitoring, user feedback collection, and performance optimization
Lead and participate in meetings with internal teams and stakeholders
Ensure consistency with project standards and documentation practices
Manage multiple tasks effectively and contribute to long-term system improvements
UNIVERSAL Technologies is an Equal Opportunity Employer.